Legal
By engaging LockePoint LLC for advisory services, submitting a contact form on this website, or otherwise using our services, you agree to be bound by these Terms of Service. If you do not agree, do not use our services.
LockePoint LLC provides commercial advisory services including commercial audits, market positioning, brand and digital strategy, sales infrastructure consulting, PR and thought leadership strategy, go-to-market planning, and AI visibility advisory services including Answer Engine Optimization (AEO), Share of Model analysis, AI Signal Audits, AI Signal Officer engagements, and AI Signal Governance retainers. Services are delivered on a project or retainer basis as agreed in writing between LockePoint and the client. Service scope and deliverables are defined prior to each engagement.
LockePoint's AI visibility advisory services — including but not limited to Share of Model analysis, AI Signal Audits, Answer Engine Optimization (AEO), and related engagements — are provided for strategic advisory purposes. By their nature, these services involve assessment of and recommendations regarding how third-party AI platforms, search engines, and answer engines represent your brand. The following specific disclaimers apply to all such services:
LockePoint does not guarantee specific AI visibility outcomes, Share of Model scores, citation frequency, mention rates, recommendation rankings, or any other measurable result from AI platforms including but not limited to ChatGPT, Claude, Perplexity, Google Gemini, or Google AI Overviews. AI platforms operate independently and their outputs are subject to continuous change based on model updates, retraining, third-party content changes, and factors entirely outside LockePoint's control.
LockePoint does not represent or warrant that any recommendation, implementation, or deliverable produced in connection with AI visibility services complies with the policies, terms of service, or technical requirements of any search engine, AI system, crawler, or third-party platform. Such policies may change at any time without notice. Clients are responsible for ensuring their own compliance with applicable third-party platform policies.
AI platforms retrain continuously. Improvements in AI visibility achieved through LockePoint engagements may diminish, change, or be affected by factors beyond LockePoint's control, including but not limited to model updates, competitive activity, third-party citation changes, and platform algorithm shifts. Ongoing monitoring and maintenance services are available but do not constitute a guarantee of sustained visibility.
Delta Reports and before-and-after measurements provided at the conclusion of engagements document observable changes in AI platform outputs at the time of measurement. These measurements reflect a point-in-time assessment and are not a guarantee of future performance.
LockePoint LLC provides commercial advisory services for informational and strategic purposes. Nothing contained in any deliverable, communication, or material produced by LockePoint constitutes legal advice, financial advice, compliance certification, or a guarantee of any specific business outcome. Recommendations are intended to support the professional judgment of business owners and leadership teams. Clients are responsible for their own business decisions and should consult qualified legal or financial counsel where appropriate.
While LockePoint exercises professional care and senior judgment in all engagements, we make no representations or warranties regarding specific business outcomes, revenue increases, or competitive results. Commercial outcomes are influenced by factors beyond the scope of any advisory engagement. A LockePoint recommendation does not guarantee a particular result.
Payment terms are agreed in writing prior to each engagement. Retainer arrangements are billed monthly in advance. Project-based work is billed as defined in the engagement agreement. LockePoint reserves the right to decline any engagement at its sole discretion. Pricing is confirmed in writing prior to the start of work.
To the fullest extent permitted by applicable law, LockePoint LLC disclaims all liability for any loss, damage, or consequence arising from reliance on advisory recommendations or deliverables. Our maximum liability in any circumstance shall not exceed the fees paid for the specific engagement giving rise to the claim. In no event shall LockePoint be liable for indirect, consequential, incidental, or punitive damages.
LockePoint treats all client information, business data, and engagement details as strictly confidential. We do not disclose client identities or engagement specifics to any third party except as required by law. Clients agree to treat LockePoint deliverables as confidential and not to distribute them beyond personnel directly involved in the relevant engagement without written consent.
All frameworks, methodologies, templates, and branding are the intellectual property of LockePoint LLC. Deliverables are provided to clients for internal use in connection with the specific engagement for which they were produced. No other use is permitted without written consent.
These Terms are governed by the laws of the Commonwealth of Massachusetts. Any disputes arising from these Terms or our services shall be resolved in the courts of Essex County, Massachusetts.
Questions regarding these Terms may be directed to c.frost@lockepoint.com or by phone at 617-515-5377. These Terms may be updated periodically. Continued use of our services constitutes acceptance of any revised terms. Last updated: March 2026.